Job Description
Job Description
Job Title: Desktop Support Technician
Location: 100% Onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $29/hour
Duration: 1 year, with extensions based on client need and performance
Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices. Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware. Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces. Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.
Education
High School Diploma required
Associate's or Bachelor's degree preferred
Valid Driver's License required
Required Skills
2+ years of desktop support for PCs, laptops, and peripherals
2+ years of onsite and remote technical support
2+ years supporting mobile devices; Apple devices preferred
2+ years of hands-on 2nd-level IT support
ITIL v3 processes within an IT service delivery environment
Microsoft Office: Word, Excel, PowerPoint
Incident troubleshooting across network and system infrastructure
End-user computing hardware and IT application support
Support for specialized environments such as GxP, laboratories, and R&D
Ability to lift 50 pounds
Preferred Skills
Digital Workplace consulting experience
Experience supporting mobile and end-user computing projects
Technical consultancy for business functions and workflow/process improvement
Experience supporting regulated or specialized IT environments
#LI-JB1
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
- 2nd Level Supportunmatched
- Appleunmatched
- Computer Hardwareunmatched
- Consultingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Driver's Licenseunmatched
- GxPunmatched
- Help Deskunmatched
- ITIL (IT Infrastructure Library)unmatched
- Laptop PCunmatched
- Lift/Move 50 Poundsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Mobile Applicationsunmatched
- Mobile Devicesunmatched
- Network Administration/Managementunmatched
- Network Systemsunmatched
- On Site Supportunmatched
- Peripheral Hardwareunmatched
- Process Improvementunmatched
- Research & Development (R&D)unmatched
- Service Deliveryunmatched
- Technical Consultingunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
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