Desktop Support Specialist (Information Technology Specialist III), Grade 26
Salary
$89,721.00 - $144,272.00 Annually
Location
401 Hungerford Dr Rockville MD 20850 USA
Job Type
Permanent
Remote Employment
Flexible/Hybrid
Job Number
2026-00539
Department
Department of Health and Human Services
Division
HHS 60 Chief Operating Officer Division
Opening Date
10/01/2026
Closing Date
10/9/2026 11:59 PM Eastern
FLSA
Exempt
About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $89,721 to $127,765, based on the candidate's qualifications and experience.
Desktop Support Analyst
(Information Technology Specialist III)
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services (HHS) is responsible for the delivery of the County's public health and human services that meet the needs of our community's most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
The Montgomery County Department of Health and Human Services is excited to invite passionate and skilled professionals to apply for the position of Desktop Support Analyst (Information Technology Specialist III). If youre someone who thrives on solving problems, enjoys collaborating with a diverse and mission-driven team, and is motivated by work that directly supports community well-being, then we encourage you to consider joining us. In this role, youll have the opportunity to make a meaningful impact by providing high-quality technical support and contributing to innovative IT solutions that help improve lives across the County. We value dedication, creativity, and a customer-first mindset and were looking for someone like you to help us continue delivering exceptional service to our residents. Come grow your career while serving a greater purpose with Montgomery County DHHS. Your expertise can help shape a healthier, more connected community.
What Youll Be Doing
The Desktop Support Analyst (Information Technology Specialist III) is a senior-level technical professional responsible for providing advanced desktop support to DHHS employees across multiple office locations. This position plays a key role in ensuring end-user devices, peripherals, and applications function efficiently and securely to support daily operations and service delivery. Responsibilities include, but are not limited to:
Additional Information:
Work Location: This position requires the ability to attend meetings or perform work at locations outside the office.
Minimum Qualifications
Experience: Three (3) years of professional experience in the information technology field in such areas as providing on-site and remote support for desktop support, hardware/software troubleshooting, and network connectivity issues in a large, multi-user environment.
Education: Bachelor's degree in computer science or a related field from an accredited college or university.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Ability: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.
License: - Possession and maintenance at all times of a valid Class "C" (or equivalent) drivers license from the employees state of residence when required for the job-related duties.
Preferred Criteria, Interview Preferences
Preferred Criteria:
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:
Interview selection will be based on the following interview preference criteria:
Proven experience in desktop support, hardware/software troubleshooting, and network connectivity issues in a large, multi-user environment.
Experience with Enterprise Systems and Tools
Strong communication and customer service skills, and the ability to communicate technical issues clearly to non-technical users and maintain a professional, customer-focused demeanor under pressure
Knowledge of IT Security and Compliance requirements
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
How many years of professional experience do you have in providing on-site and remote support for desktop support, hardware/software troubleshooting, and network connectivity issues in a large, multi-user environment?
02
What is your highest level of completed education?
03
Do you possess and currently maintain a VALID drivers license from your state of residence?
04
Do you have familiarity and experience with systems such as Microsoft 365, ServiceNow (or similar ticketing systems), Active Directory, Virtual Desktop Infrastructure (VDI), and remote support?
05
If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
06
Do you have demonstrated technical proficiency and troubleshooting skills in a large multi-user federal, state, or local government environment?
07
If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
08
Do you have experience working in a healthcare environment, understanding HIPAA, cybersecurity best practices, and secure handling of sensitive data within a healthcare setting?
09
If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.
Required Question
Employer Montgomery County (MD)
Address 101 Monroe Street
7th Floor
Rockville, Maryland, 20850
Phone 240-777-5000
| Location | Rockville, MD |
| Salary | $89,721–$127,765 Per Year |
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