Desktop Support Specialist / Mac Support Engineer

Job description:

Job Title: Deskside Support Technician L2
Location: Coral Springs, FL 33065
Employment Type: Long Term Contract

Job Summary:
We are seeking a skilled and customer-oriented Deskside Support Technician L2 to provide onsite technical assistance to end users in Coral Springs, FL. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues, supporting IT infrastructure, and ensuring a seamless user experience. This role requires strong technical expertise, professionalism, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and network-related issues escalated from Level 1 support
• Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard business applications
• Manage user accounts, permissions, and group policies in Active Directory
• Support email and collaboration tools including Microsoft 365 (Outlook, Teams, OneDrive)
• Perform system imaging, deployment, and patch management using tools such as SCCM or similar
• Troubleshoot basic networking issues (LAN/WAN, VPN, DNS, DHCP)
• Document incidents, resolutions, and processes in ticketing systems (e.g., ServiceNow, Jira)
• Collaborate with IT teams to escalate and resolve complex technical issues
• Ensure compliance with IT policies, security standards, and best practices
• Provide excellent customer service and user training when required

Required Qualifications:

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2–5 years of experience in deskside or desktop support L2
• Strong knowledge of Windows OS, macOS, and common enterprise applications
• Hands-on experience with hardware troubleshooting and device setup
• Familiarity with Active Directory, Microsoft 365, and ticketing systems
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Excellent customer service and interpersonal skills
• Strong problem-solving and time management abilities

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience with remote support tools and endpoint security solutions
• Familiarity with imaging and deployment tools
• Basic scripting knowledge (PowerShell) is a plus

Core Competencies:

• Customer-focused mindset with a professional demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and work under pressure
• Team collaboration and adaptability
• Commitment to continuous improvement and learning

Work Location: In person