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Customer Support Representative (EST) ComplySci
New York, NY6 days ago
- $49,500–$55,000 Per Year
Desktop Support Specialist
Location: New York, NY
Employment Type: 3 month Contract
Compensation: $30-35/hr W2 (no Third Parties or C2C at this time)
About the Role
LHH is seeking a Desktop Support Specialist for a contract opportunity in New York, NY. This role will provide localized, white-glove IT support to approximately 220 users, partnering closely with stakeholders and the broader desktop support team to ensure timely, professional, and effective technical support.
The Desktop Support Specialist will serve as a key point of contact for end-user support, troubleshooting hardware, software, account, conferencing, and connectivity issues. This position requires a strong customer service presence, the ability to translate technical information for non-technical users, and a hands-on approach to supporting daily IT operations.
This role requires onsite support 5 days per week based on business needs, with the potential for remote support as appropriate.
Key Responsibilities
Provide localized desktop and help desk support for end users, delivering a high level of customer service and stakeholder support
Serve as a first point of contact for IT issues, troubleshooting and resolving hardware, software, account access, and connectivity concerns
Support meeting setups, Zoom/video conferencing, conference room technology, and technical needs for internal and client-facing meetings
Configure, deploy, and support desktops, laptops, monitors, printers, peripherals, and other IT equipment
Assist with IT inventory management, asset tracking, equipment coordination, and hardware repair processes
Troubleshoot Microsoft Office Suite/O365, Windows environments, Active Directory, VPN, wireless, and general network-related issues
Support password resets, account lockouts, archive restores, RSA setup and troubleshooting, and full disk encryption processes
Follow documented procedures, workflows, SOPs, and checklists accurately and consistently
Track assigned tickets from intake through resolution, ensuring timely updates and end-user satisfaction
Partner with desktop support teammates, administrative teams, and IT leadership to resolve issues and support business continuity
Provide hands-on support during a period of increased team need while the organization searches for a permanent hire
Qualifications
3+ years of IT experience in a help desk or desktop support capacity required; 4 to 6 years of experience preferred
Experience providing IT support in a professional services or corporate environment preferred
Strong hardware troubleshooting and diagnostic skills
Proficiency with Microsoft Office Suite/O365, Windows 10, Active Directory, and general technical troubleshooting
Experience supporting desktops, laptops, printers, peripherals, mobile devices, conference room equipment, and video conferencing tools
Working knowledge of VPN, wireless technologies, LAN/WAN networking, CLI, and enterprise Windows environments
Ability to provide professional, service-oriented support to both technical and non-technical users
Strong communication skills with the ability to explain technical concepts clearly and effectively
Demonstrated consistency, reliability, and longevity in prior roles preferred
Ability to follow documented processes, checklists, and workflows with accuracy
CompTIA A+ certification preferred
Microsoft Technology Associate certification preferred
Dell Hardware Certification a plus
If you or someone you know is interested in this Desktop Support Specialist role in New York, NY, please apply today!
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Pay Details: $30.00 to $35.00 per hour
Search managed by: Krysti Ellis
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
| Location | New York, NY |
| Salary | $30–$35 Per Hour |