Desktop Support Specialist

Company Background: Founded in 1940 and headquartered in San Francisco, Degenkolb Engineers has more than eight decades of commitment to innovation, client service, and life-long learning. We deliver customized structural solutions in a variety of practice areas such as healthcare, education, science and technology, forensics, construction engineering, and federal buildings. We address every project need—whether meeting stringent codes, staying on budget, adhering to tight schedules, or creating landmark structural systems.

Position Description: Our Sacramento office is currently seeking a Desktop Support Specialist. This position is responsible for installing and maintaining computer systems, ensuring that they are fully useable and perform efficiently. 

Ideal Candidate: We’re looking for someone who can provide the highest quality service to the customers of the Information Systems department at Degenkolb Engineers.

Compensation and Benefits: The pay rate for this position ranges between $74,000 and $86,000 annually. This range is a good faith estimate provided pursuant to pay transparency laws. Actual pay rates will be based on various factors, including location, company geographic differentials, education level, and candidate qualifications. 

Benefits include health and life insurance, commuter benefits, paid parental leave, 401(k) with company Profit Sharing contribution, employee ownership in a privately held stock plan, financial support for professional activities, company holidays, and a generous paid time off program.

Job Description:

This position's primary areas of responsibility are installing and maintaining computer systems, ensuring that they are fully useable and perform efficiently. This position aims to provide the highest quality service to the customers of the Information Systems department at Degenkolb Engineers. Support of other computer-related hardware, such as mobile phones, printers, and conference room equipment, must be maintained or serviced to ensure optimal user performance.  In addition, system inventory, accounts, and interoperability management must be maintained.

Responsibilities:

• Prepare and set up computer systems through imaging and other SaaS solutions.
• Record and complete service requests in the ticketing system.
• Understand computer maintenance and adhere to regular maintenance schedules.
• Maintain computer-related equipment such as printers and print servers.
• Develop a knowledge growth plan.
• Collaborate with the Desktop Team and Information Systems group to resolve technical issues.

Minimum Requirements:

• Minimum of 2 years of experience in a Help Desk or computer support environment.
• Knowledge of major components of a computer system in both hardware and software.
• Deployment and management of Windows OS.
• Certification in Information Technology and/or college-level computer classes from an accredited institution.
• Knowledge of Active Directory, Microsoft Azure (Entra ID), and Office 365.
• Ability to travel, including occasional overnight trips (up to 40%). Some international travel may be required.
• Technical and practical problem-solving skills.
• Effective verbal and written communication skills.
• Demonstrated organizational skills, time management, and experience working with multiple users/clients.

Core Competencies:

• Communication – Explaining technical issues in clear, staff-friendly language.
• Patience – Staying calm and supportive when users are frustrated.
• Problem-Solving – Diagnosing issues logically and efficiently.
• Customer Service Orientation – Providing a positive and helpful support experience.
• Time Management – Prioritizing tasks and handling multiple issues at once.
• Adaptability – Adjusting to new technologies, workflows, and unexpected problems/outcomes.
• Teamwork – Collaborating with IS Team members and escalating issues when needed.

Desired Qualifications:

• Bachelor's degree, preferably in IT/Computer Science.
• CompTIA A+ and/or Microsoft certifications are a plus.
• Office 365 support experience, including Word, Excel, PowerPoint, and Outlook.
• Troubleshooting and assisting with programs in the Architecture, Engineering, and Construction industry, including Autodesk, RISA, and CSi applications, among others.
• Able to occasionally lift, move, and/or relocate items of up to 40 pounds.
• Basic understanding of server and network infrastructure is a plus.
• Basic understanding of remote assistance software such as Remote Desktop, ScreenConnect, and/or Quick Assist.

Application Process: See Apply Now button and please submit your resume and a targeted cover letter describing the alignment of your background with this position.