Desktop Support Specialist

Location: On-Site | 4900 Daggett Ave., St. Louis, MO 63110

Job Summary: The Desktop Support Specialist is responsible for ensuring that an organization’s computers, software, and related technology run smoothly.

Duties and Responsibilities:

• Diagnosing and resolving technical issues with hardware or software systems
• Consulting with users over the phone or in person to understand and troubleshoot technical issues.
• Document technical support procedures through ticketing system
• Setup and configure workstations with computers and other necessary equipment
• Ensure security and privacy of networks and computer systems
• Other duties as assigned.

Skills and Qualifications:

• Exceptional communication skills
• Strong work ethic
• 2 years’ experience with the following: Active Directory, Microsoft 365 suite, Windows 10, Windows Server (bonus), SharePoint, Desktop Support, Help Desk
• Previous experience in IT or related field
• Associate’s degree in computer science or related field preferred

Compensation and Benefits: Brown & Crouppen offers competitive compensation along with a comprehensive benefits package designed to support work-life balance. The firm has been recognized as a Top Workplace by The St. Louis Post-Dispatch.

• Medical, dental, and vision insurance
• Short term and long-term disability coverage
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO) & Paid Holidays
• 401(k) with employer match
• Flexible Schedule
• On-Site Gym
• Wellness Program

About Brown & Crouppen: Brown & Crouppen is one of the largest personal injury law firms in the Midwest, dedicated to helping individuals fight for justice against powerful insurance companies and corporations. Our firm prides itself on providing outstanding legal representation while ensuring every client receives personalized attention and care.

Our mission is to level the playing field so that every person—regardless of race, gender, orientation, religion, age, or income—can pursue justice and receive fair compensation for their injuries.