Desktop Support Specialist

IT Hardware Specialist 

Job Description:

• Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
• May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
• Uses established detailed guidelines and assists higher-level technicians with on-site installations.
• Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. 
• Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
• Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
• Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
• Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
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Skills & Requirements

Education:

• High school education or equivalent;
• There is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.

Desired Skills:

• Experience working in military healthcare environment
• Good organizational skills
• Effective communication skills (oral & written)
• General understanding of how computers connect to networks / servers
• Knowledge of basic computer concepts, and the Internet.
• Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.
• Working knowledge of basic hardware such as printers and scanners, media storage.

Training:

• Virtual Classroom Training: CHCS Applications, AHLTA System Administration
• Technical IA Training: A+ Certification
• MTF Specific Training; HIPPA / Privacy Act Training