Job Description
HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
Title- Desktop Support Specialist
Duration- 12 months (possible extension)
Location- Sanford, NC 27330 (Onsite)
Job Details-
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area. Travel is required.
Key Responsibilities-
Project Management-
Develop and maintain appropriate documentation for all responsible areas-
System Security-
Required Skills-
Title- Desktop Support Specialist
Duration- 12 months (possible extension)
Location- Sanford, NC 27330 (Onsite)
Job Details-
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area. Travel is required.
Key Responsibilities-
- Client Services use technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
- Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
- Communicates status of progress to the customer.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
- Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installs and images new computers and loads appropriate software for customers.
- Deploys new business applications as needed.
- Installs local and network printers and other peripherals and configuration of same.
- Responsible for user data and migration of profiles as computers are replaced.
- Stays abreast of current technology in a changing environment.
- Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
- Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
- Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
- Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
- Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management-
- Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas-
- This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
- This documentation is to be used by team members for operational standards of daily work.
- This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- All documentation should be reviewed annually.
System Security-
- It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
- This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills-
- Technical expertise and understanding of business needs
- IT incident and problem service desk tickets
- Computer hardware, software, peripherals and components
- Networking protocols and communications
- Installs and images new computers
- Deploys new business applications
- Local and network printers and other peripherals
- User data and migration of profiles
- Data storage, network reservations, data restores
- AD, email, NCID, CITRIX, etc.
- Application issues
- Network issues
- Project Management
- Creating and maintaining documentation of process and procedures
- Operational Level Agreements (IT internal)
- Service Level Agreements (IT external)
- System Security
- IT Security Policies and standards
If you are interested, feel free to reach out to me directly atSumer.kent@honorvet.com
or call/text (551) 227-9756
Numbers & Facts
| Location | Sanford, NC |
| Industry | Staffing/Employment Agencies |
| Salary | $44 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2015 |
| Website | http://www.honorvettech.com |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
Is a leading Service Disabled Veteran Owned Small Business providing IT, Telecom and Medical Staffing.
Skills
- Business Solutionsunmatched
- Call Monitoringunmatched
- Citrix Product Familyunmatched
- Communications Protocolsunmatched
- Computer Hardwareunmatched
- Computer Securityunmatched
- Computer Softwareunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Migrationunmatched
- Data Storageunmatched
- Desktop Administrationunmatched
- Disability Accommodationsunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Federal Governmentunmatched
- File Serverunmatched
- Fortune 500 Customersunmatched
- Hardware Installationunmatched
- ISO (International Organization for Standardization)unmatched
- ISO 9001unmatched
- IT Requirementsunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information/Data Security (InfoSec)unmatched
- Leadershipunmatched
- Mentoringunmatched
- Needs Assessmentunmatched
- Network Administration/Managementunmatched
- Network Configuration Managementunmatched
- Network Operations Centerunmatched
- Network Protocolsunmatched
- Network System Hardwareunmatched
- Operational Supportunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Software Developmentunmatched
- State Governmentunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Recruitingunmatched
- Trend Analysisunmatched
- Willing to Travelunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder