Job Description
Desktop Support Technician I (Contract)
Location: Greater Phoenix, AZ (Hybrid)
Employment Type: Full-Time Contract
About the Opportunity
Join a mission-driven organization at the center of the U.S. financial ecosystem, supporting secure, high-volume payment and identity services used by millions of consumers and financial institutions every day. This is an opportunity to work in a highly trusted, technology-forward environment where security, reliability, and customer experience are critical to success.
Role Overview
The Desktop Support Technician I is responsible for providing hands-on technical support to internal users, resolving day-to-day IT issues, and collaborating with senior technicians to ensure a seamless technology experience. This role is ideal for someone early in their IT career who thrives in a fast-paced, service-oriented environment.
Key Responsibilities
Location: Greater Phoenix, AZ (Hybrid)
Employment Type: Full-Time Contract
About the Opportunity
Join a mission-driven organization at the center of the U.S. financial ecosystem, supporting secure, high-volume payment and identity services used by millions of consumers and financial institutions every day. This is an opportunity to work in a highly trusted, technology-forward environment where security, reliability, and customer experience are critical to success.
Role Overview
The Desktop Support Technician I is responsible for providing hands-on technical support to internal users, resolving day-to-day IT issues, and collaborating with senior technicians to ensure a seamless technology experience. This role is ideal for someone early in their IT career who thrives in a fast-paced, service-oriented environment.
Key Responsibilities
- Troubleshoot and resolve Level 12 technical issues for internal users, escalating when needed
- Provide support for multi-factor authentication (MFA) tokens and secure access tools
- Support mobile devices including iPhones and mobile hotspots (MiFi)
- Accurately document, track, and update all work using an IT ticketing system
- Perform basic administration of Active Directory users and groups under guidance
- Partner with senior technicians to ensure timely and effective issue resolution
- Deliver professional, responsive, and customer-focused communication
- Maintain a strong focus on security, risk mitigation, and data confidentiality
- Stay current on emerging technologies and best practices
- Complete all tasks with accuracy, efficiency, and a high level of service quality
- Support additional tasks and assignments as needed
- High school diploma or GED required
- Minimum 1 year of experience in desktop support or a related IT role
- Experience troubleshooting WAN/LAN connectivity, VPN access, and desktop environments
- Working knowledge of:
- Windows 10 operating systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Microsoft Exchange tools
- Software installation and basic system configuration
- Basic understanding of network infrastructure and architecture
- Strong attention to detail and problem-solving abilities
- Excellent communication, interpersonal, and customer service skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Self-motivated with the ability to work independently and meet deadlines
- Strong organizational skills and a proactive, can-do mindset
- Must be a U.S. Citizen or U.S. National
- Ability to pass background check and drug screening
- Gain experience supporting critical infrastructure within a leading financial technology environment
- Work with modern enterprise tools and security-focused systems
- Build foundational IT skills in a collaborative, professional setting
- Opportunity to grow within a highly respected and innovative organization
Numbers & Facts
| Location | Scottsdale, AZ |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2006 |
About Company
The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.
Skills
- Apple iPhoneunmatched
- Authenticationunmatched
- Background Investigationunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Environmentsunmatched
- Detail Orientedunmatched
- Ecosystemsunmatched
- Emerging Technologyunmatched
- Enterprise Protectionunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Local Area Network (LAN)unmatched
- Microsoft Active Directoryunmatched
- Microsoft Excelunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Connectivityunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Risk Managementunmatched
- Software Installationunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- United States Citizenunmatched
- VPN (Virtual Private Network)unmatched
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