Desktop Support Specialist

Position Function:

Delivers technical support and maintains library IT systems, equipment, and learning spaces while supporting inventory management and supervising student assistants.

Salary Grade: 14

Please see Staff Compensation Structure for salary ranges.

Essential Duties and Responsibilities:

• Provide Tier 1 technical support to library faculty and staff across the main library and four branch locations
• Facilitate meetings and events utilizing audio-visual equipment and online conferencing platforms, including WebEx, Teams, and Zoom
• Maintain and support two electronic classrooms and more than ten technology-equipped presentation and conference rooms
• Oversee the maintenance and support of the Digital Media Center, including the mixed reality lab and makerspace
• Manage the library''s desktop computing environment, including imaging computers using Microsoft Deployment Toolkit and deploying software via PDQ
• Provide support for library checkout equipment, including a fleet of 35+ laptops
• Serve as backup support for library servers in the absence of the Systems Administrator
• Assist the Property Control Manager in overseeing and tracking more than 1,000 university-inventoried assets
• Supervise student assistants within the Systems department
• Perform other duties as assigned.

Minimum Qualifications:

B.S./B.A. degree in Computer Science, Information Technology, Engineering or related field

Preferred Qualifications:

Hands-on experience working with computers, software, peripherals, electronics, Windows operating systems, and MacOS.

Experience working and troubleshooting in a Windows Active Directory environment.

Knowledge, Skills, and Abilities:

Knowledge of desktop computing environments, including imaging and software deployment tools (e.g., Microsoft Deployment Toolkit, PDQ)

Strong technical troubleshooting and problem-solving skills

Effective communication skills with the ability to support both technical and non-technical users

Working Conditions and Physical Effort

Job frequently requires standing, walking, talking, hearing, handling objects with hands, and lifting up to 25 pounds.

Vision requirements: Ability to see information in print and/or electronically.

Instructions for Applying:

Link to apply: http://explore.msujobs.msstate.edu/

Complete online application and submit cover letter and resume.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.

If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.