Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
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Responsibilities
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Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
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Support mobile device setup and management for sales or field teams.
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Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
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Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
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Escalate and track issues that require higher-level intervention or vendor support.
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Collaborate with network and system administrators for more complex technical issues.
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Maintain accurate documentation of incidents, resolutions, and asset inventories.
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Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
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Qualifications
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2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
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Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
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Familiarity with Active Directory, user account provisioning, and permission management.
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Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
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Strong problem-solving, interpersonal, and time-management skills.
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Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
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Required Skills
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Experience supporting IT in a manufacturing, distribution, or retail environment.
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Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
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Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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Preferred Skills
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Experience supporting IT in a manufacturing, distribution, or retail environment.
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Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
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Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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Numbers & Facts
Location
Tyler, TX
Skills
Atlassian JIRAunmatched
Bar Code Scannersunmatched
Communication Skillsunmatched
CompTIA - Computing Technology Industry Associationunmatched