Adobe Product Family, Audiovisual, Authentication, Desktop Administration, Electronics, Firefighting, Laptop PC, Microsoft SharePoint, Problem Solving Skills, Testing, Web Browsers
LOCATION
Stow, MA
POSTED
5 days ago
Job Title: Desktop Support
Location: Stow, MA
Duration: 5 Months
Pay: $40/hr
Summary:
AV Desktop Support to the Massachusetts Firefighting Academy
3 days a week, 4 hours per day
Responsibilities:
Update all laptops in classrooms, screen cast devices, and other electronics for delivery (e.g., cameras, portable projectors)
Ensure all laptops are updated, charged, browser history cleared, and prepared for testing; verify testing links work
Update and check all AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and ensure devices are updated and cleaned
Maintain and log history, device assignment tracking for all company devices
Support SharePoint and Teams interface issues and requests, resolve access issues, and problem-solve sharing blocks
Assist contractors with authentication and access issues
Provide immediate support for login and access issues for full-time and contract staff while an IT ticket is processed
Offer additional problem-solving support for Teams, SharePoint, OneDrive, Cognito, QM, LMS, Adobe, etc.
Provide basic O365 support and usage assistance
Support login and access issues on multiple devices