The Desktop Support Tech plays a vital role in ensuring the smooth operation of computer systems and related technology within a small IT team. This role involves providing direct technical support, performing hardware and software maintenance, and troubleshooting issues to maintain optimal system performance. The incumbent will report directly to the IT Manager and work closely with a small team of 1-5 members.
Responsibilities
Provide hardware support for desktops, laptops, and peripherals
Install and configure software applications
Troubleshoot system issues and errors
Perform regular system maintenance and updates
Maintain documentation of support processes and resolutions
Preferred Qualifications
3+ years experience in IT support
Proficient with Windows operating systems
Skilled in hardware troubleshooting
Experienced with software installation procedures
\nCompany Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Numbers & Facts
Location
Apex, NC
Skills
Computer Systemsunmatched
Desktop Administrationunmatched
Desktop Hardwareunmatched
Hardware Administrationunmatched
Identify Issuesunmatched
Laptop PCunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Windows Operating Systemunmatched
Peripheral Hardwareunmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Statement of Work (SOW)unmatched
Support Documentationunmatched
System Operationsunmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Recruitingunmatched
Technical Supportunmatched
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