Desktop Support Tech

Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this. 

100% ON SITE from Day One
Parking not provided for contractors

About the Role

Virginia Tax seeks qualified resource to be responsible for:

·       Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.

·       Considerable knowledge of pc hardware, peripherals & networks

·       Considerable knowledge of Laptop Refresh

·       Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

·       Excellent troubleshooting skills

·       Ability to perform software installations, configurations and troubleshooting hardware and software.

·       Considerable knowledge of SCCM/SMS

·       A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

·       Excellent problem-solving, analytical, and team-working skills.

·       Excellent customer service, communication and interpersonal skills.

·       An openness to learning new technologies. 

Required skills: 

·       Strong working knowledge of computer systems, hardware, and software, including drivers and bios

·       Excellent problem-solving, analytical, and team-working skills

·       Excellent communication and interpersonal skills.

·       Demonstrated ability to obtain feedback from customers to improve training methods.

·       Running reports and analyzing common complaints and problems.

·       An openness to learning new technologies.