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Desktop Support Tech

UT Health East Texas

Tyler, Texas

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Repair and Maintenance, Communication Skills, CompTIA A+, Computer Science, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Environmental Health, Ethernet, Hardware Administration, Hardware Installation, Healthcare, Hospital, Information Technology & Information Systems, MCP - Microsoft Certified Professional, Maintain Compliance, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Product Family, Microsoft Windows Server, Organizational Skills, PC Hardware, Patient Care, Presentation/Verbal Skills, Printers, Problem Solving Skills, Scripting (Scripting Languages), Security Patches, Server Hardware, Software Administration, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Building, Technical Support, Time Management, Time Tracking, Tuition Fees, Willing to Travel, Windows PowerShell, Writing Skills
LOCATION
Tyler, Texas
POSTED
6 days ago
Overview:

Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX.

 

Why Join Us? 

 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

  • UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.
Responsibilities:
  •  Responsible for incoming support calls/requests from end users related to a variety of desktop issues. 
  • Support desktop hardware, software standards and management practices including application distribution. 
  • Set up and prepare technical equipment for deployment. 
  • Advocate for and promote enterprise desktop standards and policies. 
  • Ensures compliance with Enterprise Change Committee requirements and processes. 
  • Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches 
  • Support other IT departments associated to end-user equipment as required. 
  • Document issue resolutions to improve peers’ ability to resolve similar problems in the future. 
  • Track and document time associated to specific projects and daily functions. 
  • Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed 
  • Occasional travel to other markets may be requested 
Qualifications:

Job Requirements:  

  • Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
  • Experience with Desktop operating systems, Windows Server and Active Directory
  • Experience in installing and replacing computer peripherals
  • Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
  • Experience with Microsoft Teams room and A/V equipment
  • Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
  • Strong analytical and problem solving skills
  • Strong organizational and time management skills
  • Exhibits clear written and verbal communication skills

Preferred Experience:

  • MCP certification
  • A+ certification
  • SCCM deployment and Microsoft Office 365 experience
  • Knowledge in scripting (e.g. Powershell) and other remote

About the Company

U

UT Health East Texas

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