Analysis Skills, Ariba, Asset Management, Billing, Cellular Telephone, Communication Skills, Computer Hardware, Computer Security, Computer Software, Computer Systems, Configuration Management, Customer Support/Service, Desktop Administration, Equipment Maintenance/Repair, Hardware Installation, Hardware Repair, Hardware Upgrades, Help Desk, High School Diploma, High Tech Industry, Identify Issues, Incident Response, Information Technology & Information Systems, MCSE - Microsoft Certified Systems Engineer, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Network Monitoring, Network System Hardware, On Call, Operational Support, Peripheral Hardware, Printers, Problem Solving Skills, Record Keeping, SAP, Software Upgrades, Standards Development, Systems Administration/Management, Technical Research, Technical Support, Telephone Skills, Telephony, Testing, Videoconferencing, Viruses