Onsite Desktop Support Techs needed ASAP for a 6+ month contract position in Atlanta, GA!
Work Hours: either Sunday through Wednesday or Wednesday through Saturday 7:00am - 5:30pm (4x10)
JOB DUTIES DESCRIPTION
Diagnose, troubleshoot, and resolve production problems
Ensures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all times
Observes system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the product
Manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.
Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Environment is Windows 10 and Office 365
Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolved
Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriately
Coordinates activities with help desk, network services, or other information systems groups
Prepare various reports for management and auditing purposes. Provides updates, status, and completion information to manager
Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
Perform other duties as assigned
Numbers & Facts
Location
Atlanta, GA
Skills
Auditingunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Microsoft Windows Operating Systemunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Product Engineeringunmatched
Reporting Skillsunmatched
Research Skillsunmatched
System Operationsunmatched
Systems Hardwareunmatched
Team Lead/Managerunmatched
Technical Researchunmatched
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