Sign upLog in

Desktop Support Technician- Bilingual in English and Korean

OSI Digital

Fountain Valley, CA, CA

Apply
JOB DETAILS
JOB TYPE
Full-time
SKILLS
Adobe Product Family, Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Detail Oriented, English Language, Hardware Repair, Help Desk, Identify Issues, Korean Language, Microsoft Active Directory, Microsoft Office 2010, Microsoft Windows 7, Microsoft Windows Operating System, Multilingual, Network Routers, Network Switching, Office Equipment, On Site Support, Onboarding, Peripheral Hardware, Printers, Software Installation, Technical Support, Testing, Time Management
LOCATION
Fountain Valley, CA, CA
POSTED
30+ days ago
Field Desktop Support Tech- Bilingual in English and Korean
Role: Full Time
Shift Time: 12 noon- 8 PM PT
Location: Orange County, CA Onsite/In-person

Responsibilities: 
  • Desktop support experience- troubleshooting, configuration, software installation
  • Experience with ticketing system
  • Review onboarding requests, review tickets and document issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)
    - Password reset
    - Account information
    - Case number information
    - Adobe Reader issues
    - Brower issues
    - Technical computer issues
    - Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Strong networking skills- IDF/MDF, switches, routers, access point
Experience:
  • 2-5 years of experience in software, hardware and network
  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong communication skills and client interfacing skills
  • Enthusiastic and willing to take initiative

Powered by JazzHR

About the Company

O

OSI Digital

Resume Resources

Free Resume TemplatesFree Resume Builder