Desktop Support Technician

Masco Corporation

Birmingham, MI

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JOB DETAILS

SALARY

$28–$30 Per Hour

SKILLS

Apple Macs, Asset Management, Audiovisual, Business Services, Business Transformation, C-Level Management, Computer Maintenance, Customer Support/Service, Data Recovery, Desktop Administration, Desktop Hardware, Desktop PC, Executive Assistant Skills , Fortune 500 Customers, Genetics, Hardware Administration, Hardware Configuration Management, Identify Issues, Knowledge Base, Laptop PC, Mac Operating System X (OS X), Memory Hardware, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Connectivity, On Site Support, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Process Improvement, Resolve Customer Issues, ServiceNow, Software Administration, Software Configuration Management, Software Installation, Software Patches, Systems Administration/Management, Systems Maintenance, Technical Support, VPN (Virtual Private Network), Work From Home

LOCATION

Birmingham, MI

POSTED

30+ days ago

Description

The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely.

The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.

Issues Management and Resolution

• Analyze issues and formulate solutions

• Troubleshoot system, application and hardware issues

• Ensure customer is updated on ticket progress

• Work directly with customers to solve problems

• Utilize internal IT Knowledge Base to both provide and find solutions to known issues

• Use external information to research and resolve issues when needed

• Consistently update the ticket tracking system with status and fixes

• Properly escalate issues to necessary parties as required

System Administration

• Perform routine system maintenance on laptops and desktops

• Track computer assets according to organizational standards

• Perform backups and restores

• Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.

• Perform installation and configuration of software including operating system, patches, and 3rd party products.

• Maintain established computer standards and participate in testing new standards

Skills

Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting

Top Skills Details

Mac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging

Job Type & Location

This is a Contract position based out of Birmingham, MI.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Birmingham,MI.

Application Deadline

This position is anticipated to close on Feb 11, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company

Masco Corporation

Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.

As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Manufacturing - Other

FOUNDED

1929

WEBSITE

http://masco.com/

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