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Desktop Support Technician

Compucom Staffing

Bothell, WA

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JOB DETAILS
SALARY
$22.50–$30 Per Hour
SKILLS
Accidental Death and Dismemberment (AD&D), Analysis Skills, Antivirus, Career Counseling, Communication Skills, CompTIA A+, Computer Hardware, Computer Maintenance, Computer Science, Customer Support/Service, Dental Insurance, Desktop Administration, Desktop PC, Disability Insurance, Establish Priorities, Fortune 1000 Customers, Geography, Hardware Installation, Hardware Repair, Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop Hardware, Laptop PC, Legal, Life Insurance, Microsoft Active Directory, Microsoft Office, Microsoft Office 2010, Microsoft Windows 7, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows System Administration, Multitasking, Network Support, Peripheral Hardware, Preventative Maintenance, Printers, Problem Solving Skills, Service Level Agreement (SLA), Shipping/Receiving, Small Business, Software Administration, Software Development, State Laws and Regulations, Technical Recruiting, Time Management, Vision Plan, Workstation Hardware
LOCATION
Bothell, WA
POSTED
11 days ago
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Bothell, WA. This is a contract opportunity that is slated to go until the end of the year and will renew annually.

Duties and Responsibilities:
  • Responsible for shipping, receiving, and inventory control
  • Image systems with instruction
  • Perform hardware repairs on laptops
  • Provide first / second level contact and problem resolution
  • Image / reimage laptops
  • Provide phone support for software issues using remote control software
  • Provide extensive software support for client in-house developed software
  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents
  • Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
  • Install, upgrade, support, and troubleshoot for printers / computer hardware
  • Perform general preventative maintenance tasks on computers, laptops, and printers
  • Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:
  • Bachelor's degree or equivalent in Computer Science or related field
  • Minimum 6+ months of IT experience
  • CompTIA A+ is highly desired
  • Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
  • Broad experience of IT with basic understanding of networks and servers
  • Must have proven analytical, troubleshooting, and problem-solving skills
  • Must have proven ability to multi-task, effectively determine priorities, and meet SLAs.
  • Must be adaptable and flexible in a fast-changing industry and work environment
  • Excellent communication, relationship-building, and internal customer service skills
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork


Wage Range:
The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. 

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.    

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. 

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.   

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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About the Company

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Compucom Staffing

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