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Help Desk Jobs in Chicago, IL

Desktop Support Technician

Insight
  • Chicago, Illinois
    30+ days ago

    Job Description

    WE ARE INSIGHT:
    At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
     
    About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.
     
     
    Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
     
    These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center.  Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
     
    FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
     
    Responsibilities:
    • Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
    • Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
    • Install, configure, and maintain desktop operating systems, applications, and software updates.
    • Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
    • Setup Conference room with AV equipment as needed
    • Provide support for RingCentral phone system escalate issues as needed
    • Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
    • Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
    • Document and track support requests, resolutions, and user interactions in the IT ticketing system.
    • Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
    • Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
    • Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
    • Setup and delete user accounts in AD.
    • Assign permissions via group assignments.
    • Setup Printers on users' computers and map network drives as needed.
    • Must be on call during weekends and off hours as required.
     
    Qualifications:
    • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
    • 2+ years of experience in desktop support or a similar IT support role.
    • Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
    • Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
    • Familiarity with ITIL best practices for incident management, problem management, and change management.
    • Excellent communication skills and ability to interact professionally with end-users of all technical levels.
    • Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
    • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
    Benefits:
    • Competitive salary.
    • Comprehensive healthcare benefits.
    • Retirement savings plan.
    • Paid time off and holidays.
    • Professional development opportunities.
    • Employee wellness programs.
     
     Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
     
    Insight is an equal opportunity employer and values workplace diversity!
     

     

    Numbers & Facts

    LocationChicago, Illinois
    WebsiteIINN.com

    Skills

    • 1st Level Supportunmatched
    • Antivirusunmatched
    • Audioconferencingunmatched
    • Best Practicesunmatched
    • Change Managementunmatched
    • Communication Skillsunmatched
    • CompTIA - Computing Technology Industry Associationunmatched
    • CompTIA A+unmatched
    • Computer Networksunmatched
    • Computer Scienceunmatched
    • Conference Managementunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Desktop Hardwareunmatched
    • Desktop PCunmatched
    • Email Management/Administrationunmatched
    • Email Softwareunmatched
    • Healthcareunmatched
    • Healthcare Qualityunmatched
    • Help Deskunmatched
    • Hospitalunmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • Laptop PCunmatched
    • MCDST - Microsoft Certified Desktop Support Technicianunmatched
    • Mac Operating Systemunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows Operating Systemunmatched
    • Mobile Devicesunmatched
    • Network Connectivityunmatched
    • On Callunmatched
    • Operating Systemsunmatched
    • Patient Careunmatched
    • Peripheral Hardwareunmatched
    • Printersunmatched
    • Printingunmatched
    • Problem Solving Skillsunmatched
    • Software Administrationunmatched
    • Software Upgradesunmatched
    • Support Documentationunmatched
    • System Migrationunmatched
    • System Operationsunmatched
    • Systems Administration/Managementunmatched
    • Systems Maintenanceunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • User Account Administrationunmatched
    • User Interface/Experience (UI/UX)unmatched
    • Videoconferencingunmatched
    • Voice Mailunmatched

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