$66,957–$135,200 Per Year
Adobe Product Family, Analysis Skills, Apple Macs, Audiovisual, Communication Skills, Customer Experience, Customer Relations, Desktop Administration, Desktop PC, Laptop PC, Mentoring, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Organizational Skills, Printers, Problem Solving Skills, ServiceNow, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Support, User Account Administration, Wi-Fi
Job Title : Desktop Technician / Desktop Support Technician
Location : Clark, NJ 07066
Duration : 12 Months
Shift Details : On-Site
Description:
We are seeking an experienced and customer-focused Desktop Support Analyst where you’ll be the main IT contact for employees at an on-site IT kiosk. You’ll provide hands-on support and solve technical issues while delivering a great customer experience.
What You’ll Be Doing:
- Provide face-to-face IT support for walk-in employees
- Troubleshoot hardware, software, and connectivity issues
- Set up and configure laptops, desktops, mobile devices, and AV equipment
- Support tools like Windows, Mac, Office 365, Teams, Adobe
- Manage user accounts (Active Directory / O365)
- Handle and track issues using ServiceNow ticketing system
- Support conference room tech, printers, and network basics
- Act as a go-to person for Level 1 team escalation and mentoring
What We’re Looking For:
- 3–5 years of desktop support experience (Level 2 preferred)
- Strong knowledge of Windows, Mac, and Office 365
- Experience with ServiceNow or similar ticketing tools
- Good understanding of basic networking (Wi-Fi, TCP/IP)
- Someone who is customer-focused, patient, and communicates clearly
- Organized and able to handle multiple issues in a fast-paced environment