2nd Level Support, Asset Management, Desktop Administration, Hard Drives, Help Desk, Identify Issues, Life Insurance, On Site Support, Operational Support, Record Keeping, Records Management, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Installation, Vision Plan, Willing to Travel
IDR is seeking a Desktop Support Technician to join one of our top clients for an opportunity in Denver, CO. This role involves providing onsite and remote technical support across multiple locations within the Denver Metro area, supporting device deployment, troubleshooting, and asset management activities in a fast-paced environment dedicated to service excellence.
Position Overview for the Desktop Support Technician:
- Assist multiple teams throughout the Denver Metro area with device imaging, deployment, and troubleshooting.
- Support end-user needs by providing tier one and tier two incident resolution, following SLA guidelines.
- Perform device lifecycle management including surplusing, asset tracking, and transportation.
- Collaborate with various agencies, traveling between sites as needed, to support projects and operations.
- Contribute to team objectives by completing tasks related to software installation, setup, and offboarding.
Requirements for the Desktop Support Technician:
- Experience in imaging and deploying computers, including laptops, desktops, phones, and printers.
- Ability to break down and remove hard drives from surplus or disabled devices.
- Proficient in maintaining accurate asset records within asset management systems.
- Skilled in providing first- and second-tier support within incident ticketing systems such as Service Now.
- Capable of traveling between agency locations throughout the Denver Metro area to provide onsite support.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
- 22-23/hr W2
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com