Desktop Support Technician 6+ months (extension likely) $33.00 per hour W2 New York, NY
We are seeking an entry level Field Services Associate to join our team of professionals with 1-3 years of experience.
In this position you will:
Service Tickets: Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment as well as identify and resolve technical issues
Troubleshoot hardware, software and network issues
Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
Communication: Clearly explain issues, solutions, and instructions to customers.
Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.
Numbers & Facts
Location
New York City, NY
Skills
Blueprintsunmatched
Communication Skillsunmatched
Computer Workstationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Identify Issuesunmatched
Mobile Devicesunmatched
Multitaskingunmatched
Nursingunmatched
On Site Supportunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Schematicsunmatched
Software Administrationunmatched
Software Patchesunmatched
Team Playerunmatched
Technical Writingunmatched
Time Managementunmatched
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