Communication Skills, Customer Support/Service, Desktop Administration, Hardware Administration, Identify Issues, Mentoring, Network Administration/Management, Peripheral Hardware, Printers, Problem Solving Skills, Service Level Agreement (SLA), Software Administration, Viruses
Short-term contract (possible extension reviewed monthly)
Pay Rate: $20.50-$23.50 per hour
Desktop Support Technician I:
This role is to cover for an associate that is on leave. This assignment is potentially short term and will be reviewed monthly for possible extensions. Onsite Monday - Friday - Flexible on the hours, will discuss on the interview.
- Providing hardware/software support services to onsite clients including break/fix Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral device failures and implement repair solutions
- Troubleshoot network devices to ensure connectivity from the PC to the Network
- Verification of services provided by non-senior level Technicians and offering mentoring to peers as required
- Customer Service
- Meet or exceed SLAs for all Deskside support activities
- Apply communication skills, problem solving, and technical know-how with a focus on service excellence
- Execute End User Compute Deskside Projects and Deployment Activities as required
- Advises projects regarding existing DWP Deskside services
- Contribute to various DWP projects and deployments such as PC lifecycle replacements or any kind of migration activities in DWP e.g., OneDrive for Business, office 2016 rollout, etc.
- Execute activities as a result of project and deployment requirements
A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.
By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
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CAD Engineering Resources, Inc.