Apple Macs, Communication Skills, Computer Maintenance, Computer Software, Computer Systems, Customer Support/Service, Desktop Administration, Desktop Virtualization, Hardware Repair, Leadership, Microsoft Windows Operating System, Problem Solving Skills, Resolve Customer Issues, ServiceNow, Technical Recruiting, Technical Support, Track Customer Issues
Contract Type: W2 Contract
Duration: 18 Months
Location: Mountain View CA (Onsite)
Pay Range: $30.00 - $39.00 Per hour
Job Summary:This role focuses on ensuring the smooth operation of end-user computing environments. You will be responsible for installing, maintaining, and repairing computer hardware and software, alongside providing crucial technical support to resolve user issues. Proactive problem-solving and effective communication are key to success in this position.
Key Responsibilities:
- Resolve hardware and software issues for users.
- Manage computer imaging and deployment processes.
- Provide technical assistance via phone and in-person.
- Document and track user issues and solutions.
- Maintain accurate IT asset inventories.
Must-Have Skills:
- Proficiency in Windows operating systems.
- Experience with hardware repair and replacement.
- Strong customer service and communication abilities.
Domain / Industry Experience: Experience in providing IT support within a corporate or business setting is preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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