Primary Skills: MacOS troubleshooting (Advanced), Windows 11 Troubleshooting (Advanced), Network Protocols (Advanced), ServiceNow (Advanced), Microsoft 365 Admin (Intermediate),
Contract Type: W2 Contract
Duration: 12 Months
Location: New York NY (Onsite)
Pay Range: $30.00 - $35.00 Per Hour
Job Summary:This role is responsible for providing technical assistance to end-users by installing, maintaining, and repairing computer hardware, software, and network services. You will resolve user-reported technical issues and ensure smooth operation of desktop solutions. A key aspect of this position involves managing support queues, prioritizing issues, and escalating complex problems as needed.
Key Responsibilities:
- Troubleshoot and replace end-user computer hardware.
- Perform software installations, updates, and system imaging.
- Respond to and resolve technical support requests.
- Manage and document IT asset inventory.
- Escalate complex technical issues to appropriate teams.
Must-Have Skills:
- Hands-on desktop support experience
- Proficiency in troubleshooting macOS and Windows
- Understanding of core networking concepts
Experience supporting end-users in a corporate environment is preferred.
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