Desktop Support Technician II (3rd shift)- ADSSB

Desktop Support Technician

Onsite 100% - Mon-Fri 8a-5p; no on-call

Must have experience working directly with end users onsite

• Hands on experience in Windows imaging for Windows 10 and Windows 11
• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.
• Hands on experience in troubleshooting windows image creation and validation
• Hands on experience in testing the in-place upgrade using windows update and troubleshoot if any issues.
• Excellent communication and verbal skills.
• Experience in handling customer and severity cases.
• Maintains the confidentiality, integrity and accessibility of Windows Imaging

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