Trident Consulting is seeking a " Desktop Support Technician III” for one of our client in " Aliso Viejo CA (Onsite)"
Role: Desktop Support Technician III Location: Aliso Viejo CA Type: Contract Rate: $36/hr on w2
The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.
Requirements
Responsibilities
Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Assist with onboarding of new employees.
Make recommendations for hardware and software for the organization.
Perform desktop and laptop system deployments including hardware and software configuration.
Provide regular updates on the status of tickets, open issues and projects.
Perform troubleshooting of supported desktop operation systems and applications.
Qualifications
High School diploma or equivalent experience is required.
Bachelor's degree preferred.
Minimum of 2-5 years of related experience.
Advanced experience with Windows, macOS, and enterprise IT environments.
Experience supporting Active Directory, Entra ID, and Office 365 environments.
Able to plan and prioritize workload with minimal supervision.
Excellent customer service skills.
Numbers & Facts
Location
Aliso Viejo, CA
Skills
Asset Managementunmatched
Communication Skillsunmatched
Computer Networksunmatched
Consultingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Diagnostics Solutions/Softwareunmatched
Establish Prioritiesunmatched
Hardware Configuration Managementunmatched
Hardware Repairunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Mac Operating Systemunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Active Directoryunmatched
Microsoft Windows Operating Systemunmatched
Onboardingunmatched
Operating Systemsunmatched
Operational Improvementunmatched
Operational Supportunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Software Configuration Managementunmatched
Technical Supportunmatched
Technical Writingunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.