Desktop Support Technician (In-Office)

Are you the person colleagues turn to when technology isn't working the way it should? Join Clark Nuber's IT team as a Desktop Support Technician and gain hands-on experience supporting a wide range of hardware, software, and business applications that keep our firm running every day. This is an excellent opportunity for someone early in their IT career who enjoys solving problems, helping people, and learning new technologies in a fast-paced, collaborative environment. You'll work directly with employees across all levels of the organization, making a visible impact while building a broad technical skill set.

As a Desktop Support Technician, you'll serve as a frontline resource for technology support, troubleshooting hardware, software, and user-access issues while helping manage the team's support ticket queue. Working closely with two experienced Desktop Support Technicians, you'll support everything from workstation setup and user onboarding to Microsoft applications, firm-specific software, printers, conference room technology, and remote employees. This role offers exposure to a diverse technology environment and the opportunity to learn specialized applications used within the public accounting industry. Success in this position comes from delivering outstanding customer service, staying organized in a high-volume support environment, and being eager to learn new systems and technologies.

This is 100% in office role with working hours Monday through Friday 8am to 5pm PST.

ESSENTIAL JOB FUNCTIONS include but are not limited to:

• Support end users on a variety of technical computer-related issues, including software and hardware failures. Identify, research, and resolve technical problems. Document, track and monitor problems to ensure a timely resolution.
• Provide hardware support to staff by setting up and testing new workstations and laptops; create and store functional images to ensure consistency in equipment set up. Coordinate the repair of hardware or peripherals with outside vendors. Coordinate and oversee computer equipment change-out activities as required.
• Ensure all network users are properly setup and removed as required from Clark Nuber systems. Set up network, email, and telephone. Establish and maintain user directories.
• Set up and maintain Client Portals and Client Sites to ensure ready access to current information; issue and maintain login IDs. Ensure client information is accurate and well organized on the site.
• Provide new user orientation to acclimate new employees to the use of the computer system and network. Complete employee onboarding and exit checklists.
• Ensure all licenses are maintained and are properly tracked.
• Monitor and maintain copiers and printers including requesting vendor service.
• Manage checked out hardware; laptops, portable projectors, and hotspots.
• Maintain and set up computer equipment for training classes.
• Support and (sometimes) operate conference room technology.
• Back up other staff within the department as required.
• Responsible for quarterly maintenance of operations documentation that supports job functions performed.
• Maintain hardware list; including updating ownership, security keys, and asset tags.
• Evaluate and purchase all end user hardware for the firm (laptops, desktops, accessories).

Education: Associate degree in IT or Business preferred.

Experience: Windows & Microsoft experience required. Prior experience with a customer service focused role desired. Must be able to pass a background check, including a credit check, to remain eligible for this role.

Pay Rate Range: $29.08 per hour minimum to $43.62 per hour maximum pay range USD

Benefits: At Clark Nuber, we believe in supporting our employees both professionally and personally from day one. Here's what you can expect:

• Comprehensive Insurance Coverage: We offer fully paid medical, dental, vision, life, short-term and long-term disability, and AD&D insurance for employees. Dependent coverage is subsidized, with all benefits starting on your first day.
• Time Off & Flexibility: Enjoy 10 paid holidays, up to 5 weeks of flexible time off annually, and a sabbatical program for tenured employees-because we value work-life integration. We provide paid parental leave to support you and your family during important life moments.
• Professional Growth: We're committed to your development. We cover licensing, certifications, tuition, and association fees to help you grow your career.
• Financial Wellness: Our benefits include a matching 401(k), annual profit-sharing, special performance bonuses, and on-the-spot recognition rewards.

At Clark Nuber, we foster a culture of excellence, flexibility, and continuous learning-because when you thrive, we all do.

Clark Nuber is dedicated to cultivating a diverse and inclusive workplace. We strive to create an environment where employees are valued, empowered to positively support our business objectives and clients, and recognized for their individual and team contributions. We believe that building an inclusive culture is essential for all our employees to bring their authentic, whole selves to work and experience a sense of belonging and support. Our culture is to lead with respect and acceptance of difference. We expect all employees to embrace this principle and to express it in workplace interactions and through everyday practices.

Please note that transcription or recording of interviews is not permitted per Clark Nuber policy. Clark Nuber complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact CNHR@clarknuber.com.

This position is open until filled and you can apply by clicking the APPLY button and completing the online application.

Clark Nuber does not accept unsolicited candidates, resumes, or referrals from staffing agencies or third parties unless there is a signed agreement in place. Any submissions to any employee or owner of Clark Nuber without a pre-existing agreement will be considered Clark Nuber's property and not subject to fees. For existing agreements, a role must be approved by the Human Resources department in writing and open to external search; otherwise, submittals and referrals will be considered Clark Nuber property and not subject to fees. For inquiries regarding referrals or contracts, please contact cnhr@clarknuber.com.