Desktop Support Technician, IT Operations

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Houston, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.

• Provide onsite and remote support for computers and mobile devices
• Troubleshoot hardware and software issue primary on Windows and MacOS. Some Linux experience preferred
• Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
• Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams and ensure completion in a timely manner
• Minimum of 4 years desktop support experience including Windows, Mac
• Linux experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program