Immediate need for a talented
Desktop Support Technician / IT Support Specialist. This is a
12+ Months Contract opportunity with long-term potential and is located in
Poughkeepsie, New York (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-25037
Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Provide L1/L2 technical support to employees at the Fishkill distribution center.
- Deliver a professional, responsive, and customer-focused technology experience.
- Diagnose and resolve Windows desktop and laptop hardware/software issues.
- Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
- Provide support for Microsoft Office and general business applications.
- Create, update, troubleshoot, and resolve tickets using ServiceNow.
- Perform device deployment, configuration, setup, and asset management.
- Research technical issues and determine appropriate solutions using established procedures and documentation.
- Escalate issues that require higher-level technical assistance.
- Provide hands-on support to warehouse employees and phone-based support to users at the same location.
- Maintain accurate ticket documentation and keep users informed throughout the resolution process.
- Occasionally provide remote support to other Gap locations when needed.
- Collaborate with the local IT team and broader Gap warehouse technology support organization.
- Maintain consistent service quality and a high level of customer satisfaction.
- Manage multiple technical issues and priorities in a fast-paced environment.
- Follow established IT processes, procedures, and service-level expectations.
Key Requirements and Technology Experience:- 6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
- Experience providing L1/L2 technical support.
- Hands-on experience troubleshooting Windows computers.
- Strong hardware and software troubleshooting skills.
- Strong analytical and problem-solving abilities.
- Excellent customer service and interpersonal communication skills.
- Ability to ask effective questions, identify the root cause of issues, and provide appropriate solutions.
- Experience working with an IT ticketing/service management system.
- Ability to multitask while maintaining accurate documentation.
- Ability and willingness to work 100% onsite in Fishkill, NY.
- Experience with ServiceNow.
- Experience supporting Zebra handheld devices.
- Experience with barcode scanners.
- Experience troubleshooting printers.
- Experience with device deployment and configuration.
- Experience with IT asset management.
- Previous experience in a warehouse, distribution center, retail, logistics, or fulfillment environment.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Microsoft Office troubleshooting experience.
Our client is a leading
Biopharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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