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Desktop Support Technician

Radise International LLC
  • Jackson, MS
    1 day ago

    Job Description

    Position: Desktop Support Technician

    Location: Jackson, MS 39201

    Duration: 12 Months


    Position Description and Job Skill Set
    Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

    Required Skills/Experience

    • Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.

    • 1 to 4 years of relevant IT support or service desk experience.

    • Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

    • Strong communication, patience, customer service mindset, and problem-solving abilities


    Preferred/Not Required

    • Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials

    Numbers & Facts

    LocationJackson, MS

    Skills

    • Communication Skillsunmatched
    • Computer Maintenanceunmatched
    • Computer Scienceunmatched
    • Computer Workstationsunmatched
    • Customer Support/Serviceunmatched
    • DHCP (Dynamic Host Configuration Protocol)unmatched
    • DNS (Domain Name System)unmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Endpoint Securityunmatched
    • Hardware Repairunmatched
    • Help Deskunmatched
    • Help Desk Softwareunmatched
    • High School Diplomaunmatched
    • Information Technology & Information Systemsunmatched
    • Inventory Managementunmatched
    • Inventory Reportsunmatched
    • Laptop PCunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Operating Systemunmatched
    • Mobile Devicesunmatched
    • Network Administration/Managementunmatched
    • Onboardingunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Record Keepingunmatched
    • Software Licensesunmatched
    • Systems Administration/Managementunmatched
    • Systems Maintenanceunmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Technical Supportunmatched

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