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Desktop Support Technician

ThreePDS Inc

Jacksonville, FL

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JOB DETAILS
SALARY
SKILLS
Android, Apple, Apple iMac, CompTIA A+, CompTIA Security+, Computer Maintenance, Computer Software, Customer Support/Service, Dell Computers, Desktop Administration, Desktop PC, Government, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Mobile Devices, Network Support, Organizational Skills, Printers, Problem Solving Skills, Sales/Support Engineering (SE), Software Administration, Systems Administration/Management, Technical Support, United States Citizen, iOS
LOCATION
Jacksonville, FL
POSTED
30+ days ago
Desktop Support Technician (Entry–Mid Level)
Jacksonville, FL (32226 area)
Monday–Friday, 8:00 AM – 5:00 PM
12-month contract (strong potential for extension or conversion)
About the Opportunity
We’re looking for a motivated Field Engineer III to join our team supporting a government client. This is a great opportunity for early-career IT professionals or recent grads who want hands-on experience with hardware, software, and network support in a dynamic environment.
If you enjoy troubleshooting, working with technology, and solving real-world problems—this role is for you.
What You’ll Be Doing
  • Set up, install, and maintain computer hardware and software
  • Troubleshoot issues across desktops, laptops, printers, and basic network devices
  • Support and maintain legacy and current systems
  • Perform hardware replacements (including disk swaps on enterprise systems)
  • Handle installs, moves, adds, and changes (IMAC work)
  • Test and certify systems and applications
  • Work with ticketing systems to track and resolve issues
  • Collaborate with Help Desk/Service Desk to resolve escalated problems
  • Deliver excellent customer service and maintain professionalism on-site
What We’re Looking For
  • 1–3 years of IT support experience (or strong technical training/recent grad)
  • Basic knowledge of hardware, software, and troubleshooting
  • Strong organizational skills and a solid work ethic
  • Ability to follow processes while also thinking independently to solve problems
Nice to Have:
  • Certifications (A+, Security+, Apple, Dell, etc.)
  • Experience with ticketing systems
  • Mobile device deployment (iOS/Android)
  • Hardware/software deployment or repair experience
 
Work Environment
  • Primarily non-driving role, but occasional travel between nearby sites may be required
  • Work performed at a secure government location
Important Requirements
  • Must be a U.S. Citizen
  • Must be 18 years or older
Compensation
  • $25/hr
  • Overtime structure and long-term assignment incentives included
Why Join Us?
  • Hands-on experience across a wide range of technologies
  • Opportunity to grow your IT career in a structured environment
  • Potential for long-term placement or full-time conversion
If you’re looking to build your IT career with a stable opportunity and real-world experience, we’d love to connect with you.
 

 

About the Company

T

ThreePDS Inc

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