Job Description-
Troubleshoot and resolve Tier 2 and 3 escalated technical issues
- Maintain and manage workload through computerized ITSM ticketing and tracking system
- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
- Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
Additional Skills & Qualifications- 1 year of experience supporting end-user equipment and telephone equipment
- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
- Associate degree, bachelor’s degree or vocational training in a technical field of study
- Warehouse experience supporting end-use equipment
Skills
windows, outlook, o365, win 7, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Windows 10, Support, Active directory, Troubleshooting, Customer service, Help desk, Technical support, Office 365, Outlook, Imaging, Deployment, Troubleshooting hardware, O365, Ticketing system, Imaging software, Printer support, Desktop hardware, Desktop, Microsoft office, Hardware support, Hardware, Printers, Software Installation, Phone support, Network connectivity, Exchange, ServiceNow, Help desk support, Application support, Customer support
Top Skills' Details1-3 years of experience supporting a logistics or manufacturing networked computer environment
• Ability to troubleshoot and configure RF devices or other handheld terminals
• Ability to troubleshoot and configure Windows and Android PCs and tablets
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
Job Type & Location
This is a Contract to Hire position based out of Hagerstown, MD.
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hagerstown,MD.
Application Deadline
This position is anticipated to close on Feb 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
M
Masco Corporation
Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.
As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.