Hi,
I hope you are doing well.
We have an urgent below position .If you are interested, please share your updated resume with the rate expectation.
Role: Desktop Support Technician
Location: Palm Bay, Florida/ Greenville ,TX/ Mason, OH/ Salt Lake City ,UT/ Rochester, NY
Visa Status: GC/USC
Job description:
Key Responsibilities:
· Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
· Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
· Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
· Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
· Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
· Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
· Perform patching, basic administration, storage management, and data protection tasks
· Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
· Participate in data closet management, cable management, and physical infrastructure upkeep
· Support disaster recovery tasks, backup verification, and basic business continuity activities
· Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
· Perform data spill remediation, system compliance checks, and support security applications
· Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
· Take complete ownership of issues until full resolution has been achieved
Qualifications and Skills:
Education:
· Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).
Experience:
· 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment
Technical Skills:
· Desktop / laptop / imaging / Paas lifecycle
· Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
· Printers, peripherals, and shop-floor hardware
· Basic storage, backup, and disaster recovery concepts
· Security tools, data spill remediation, and compliance requirements
· Ticketing systems, SLA/CSAT tracking, and backlog management
Soft Skills:
· Strong customer service mindset and ability to explain technical issues to non-technical users
· Excellent prioritization and multitasking in a high-pressure production environment
· Resourceful “figure it out” attitude — you enjoy variety and learning new systems quickly
· Team player who can mentor others and escalate intelligently as needed
Other Requirements:
· Valid driver’s license and reliable transportation
· Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
· Willingness to participate in on-call rotation and occasional after-hours/weekend work
· Must pass background check and drug screening
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Thanks & Regards,
Anil Kumar
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Direct No: 302-286-9932 Ext: 133
Email: anil.kumar@raasinfotek.com
LinkedIn: https://www.linkedin.com/in/anil-kumar-itrecruiter/