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Desktop Support Technician

Iconma

New York, NY

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JOB DETAILS
SALARY
$27.14–$32.14 Per Hour
SKILLS
Apple, Apple Macs, Apple iMac, Apple iPad, Asset Management, Customer Support/Service, Desktop Administration, Desktop PC, Enterprise Protection, Event Management, Health Plan, Help Desk, IT Service Management (ITSM), Identify Issues, Image Editors, Image Management, Incident Management, Information Technology & Information Systems, Information Technology Consulting, Laptop PC, Mac Operating System, Manufacturing Data Management, Microsoft Windows Operating System, Mobile Applications, Mobile Applications Development, Mobile Devices, On Site Support, Operating Systems, Problem Solving Skills, Purchasing/Procurement, Salesforce.com, Software Administration, Software Patches, Technical Support, iOS
LOCATION
New York, NY
POSTED
Today
Our client, a IT Services and Consulting company, is looking for a Desktop Support Technician for their New York, NY location.
 
Responsibilities:
  • Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
  • Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
  • End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
  • Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
  • Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
  • Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
  • IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
  • On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
  • White Glove support: should have experience on white glove support. Handling VIPs
  • Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
 
Requirements:
  • Customer Service with ITSM knowledge
  • Deskside support experience and walk-in support experience
  • Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
  • Conf room support experience and should be able to help setting up events.
  • Should be a team member and individual contributor. Should handle CXO level customers with white glove approach.
  • Interest to learn new technologies. Take ownership and drive results.
  • Should act as location POC for the IT related issues and coverage.
  • Should work with the team and ensure the coverage and support is taken care with zero escalation.
  • Years of Experience:   5.00 Years of Experience
Skills:
  • Category                                              Name                                       Required          Importance       Experience
  • DWP Support Services             End User Tools - Nexthink                    Yes                  1
  • Infrastructure Services              macOS                                                 Yes                  1
  • NA                                           ITSM (IT Service Management)             Yes                  1
  • Salesforce App Development    Mobile Device Management                 Yes                  1
  • Software Skills                         MS Windows                                       Yes                  1
  • Technical Skills                        Hardware                                             Yes                  1
 
Why Should You Apply?  
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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