Desktop Support Technician

Our client, a IT Services and Consulting company, is looking for a Desktop Support Technician for their New York, NY location.
 
Responsibilities:

• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
• White Glove support: should have experience on white glove support. Handling VIPs
• Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).

 
Requirements:

• Customer Service with ITSM knowledge
• Deskside support experience and walk-in support experience
• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Conf room support experience and should be able to help setting up events.
• Should be a team member and individual contributor. Should handle CXO level customers with white glove approach.
• Interest to learn new technologies. Take ownership and drive results.
• Should act as location POC for the IT related issues and coverage.
• Should work with the team and ensure the coverage and support is taken care with zero escalation.
• Years of Experience:   5.00 Years of Experience

Skills:

• Category                                              Name                                       Required          Importance       Experience
• DWP Support Services             End User Tools - Nexthink                    Yes                  1
• Infrastructure Services              macOS                                                 Yes                  1
• NA                                           ITSM (IT Service Management)             Yes                  1
• Salesforce App Development    Mobile Device Management                 Yes                  1
• Software Skills                         MS Windows                                       Yes                  1
• Technical Skills                        Hardware                                             Yes                  1

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities