Desktop Support Technician

Jobot

Oklahoma City, OK

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JOB DETAILS

SALARY

$50,000–$55,000 Per Year

SKILLS

Antivirus, Apple, Communication Skills, Computer Hardware, Computer Maintenance, Computer Networks, Computer Science, Computer Software, Computer Systems, Customer Relations, Dental Insurance, Desktop Administration, Diagnostics Solutions/Software, Drilling, English Language, Establish Priorities, Hardware Installation, Hardware Repair, Health Plan, Identify Issues, Information Technology & Information Systems, Leadership, Legal, Life Insurance, Local Area Network (LAN), MCSA - Microsoft Certified Systems Administrator, Microsoft Product Family, Multitasking, Natural Gas, Network Administration/Management, Network Security, Oil and Gas, Operating Systems, Operational Strategy, Preventive Medicine, Problem Solving Skills, Procedure Development, Process Improvement, Safety/Work Safety, Software Administration, Software Installation, Stewardship, Sustainability, System Operations, Systems Administration/Management, Team Player, Technical Support, Technical Writing, Vision Plan, Wide Area Network (WAN)

LOCATION

Oklahoma City, OK

POSTED

Today

This Jobot Consulting Job is hosted by: Merwan Zattam
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $50,000 - $55,000 per year

A bit about us:

Our client is a premier independent energy company focused on the exploration, development, and production of oil and natural gas across some of North America's most prolific resource basins. Through operational excellence, technological innovation, and disciplined capital management, the company has built a strong reputation for delivering reliable energy while creating long-term value for its shareholders, employees, and communities.

The organization is committed to responsible energy development, prioritizing safety, environmental stewardship, and sustainability in every aspect of its operations. By leveraging advanced drilling technologies, data-driven decision-making, and continuous process improvement, the company strives to maximize operational efficiency while minimizing its environmental footprint.

Employees enjoy a collaborative, performance-driven culture that encourages innovation, professional growth, and leadership development. Team members are empowered to make meaningful contributions, solve complex challenges, and work alongside industry experts on projects that have a lasting impact on the future of energy.

Why join us?

Benefits
Medical, Dental & Vision Insurance
Company-Paid Life Insurance & Long-Term Disability
Supplemental Life & Short-Term Disability Options
Prescription Drug Coverage
Preventive Care Benefits
Coverage for Eligible Dependents
Benefits Available for Employees Working 30+ Hours/Week

Job Details

Job Details:
We are currently seeking a Desktop Support Technician to join our team in the Energy industry. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. This role is pivotal in ensuring the smooth operation of our computer systems and providing a seamless experience for our users. The selected candidate will be a part of a team that is responsible for resolving technical issues, installing new software, and maintaining computer networks.

Responsibilities:

Serve as the first point of contact for employees seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by the user.
Walk the user through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update user status and information.
Pass on any feedback or suggestions by users to the appropriate internal teams.
Identify and suggest possible improvements on procedures.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with users to ensure the issue has been resolved.
Gain feedback from users about computer usage.
Run reports to determine malfunctions that continue to occur.

Qualifications:

Proven experience as a Desktop Support Technician or similar role of 5+ years.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
BSc/BA in IT, Computer Science or relevant field.
Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
Experience with O365 and installing various software and hardware.
Strong problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong understanding of Microsoft and Apple operating systems.
Able to read and understand technical manuals.
Ability to multi-task and prioritize projects effectively.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide clear instructions.
Thorough knowledge of computer systems and IT components.
Good knowledge of internet security and data privacy principles.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

_{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2018

WEBSITE

http://www.jobot.com

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