Desktop Support Technician

Desktop Support Technician - Ontario, CA

Start - ASAP - ongoing assignment

Position Summary

We are seeking a customer-focused Desktop Support Technician to provide onsite IT support within a large corporate environment. This role is responsible for delivering exceptional IT support while installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and other end-user technologies. The ideal candidate is technically skilled, professional, and committed to providing a high level of customer service to employees at all levels, including executive leadership. This position may require occasional after-hours support, travel to nearby client locations, and collaboration with infrastructure, networking, and telecommunications teams.

Key Responsibilities

• Deliver onsite technical support for desktops, laptops, and IT equipment in a large corporate environment.
• Install, configure, maintain, and troubleshoot Windows and macOS devices.
• Support Microsoft Windows operating systems, Microsoft Office applications, VPN connectivity, wireless networking, mobile devices, printers, scanners, and other peripherals.
• Perform IMAC (Install, Move, Add, and Change) services for end-user hardware and equipment.
• Diagnose hardware and software issues, perform repairs when applicable, and coordinate replacement parts as needed.
• Maintain accurate system configurations, technical documentation, and asset records.
• Track, update, and resolve incidents and service requests using the client's ticketing system.
• Perform user data backup, restoration, and migration activities during hardware replacements or deployments.
• Provide Smart Hands support for networking, telecommunications, and server infrastructure teams.
• Support printers and peripheral devices, including installation, maintenance, and troubleshooting.
• Manage IT inventory, conduct asset audits, and maintain equipment records.
• Utilize knowledge base articles and documentation to research and resolve technical issues.
• Participate in on-call rotations and provide after-hours support when required.
• Deliver white-glove support for executive users when needed.
• Travel to other client locations to provide technical assistance as business needs require.
• Complete additional deskside support tasks and related responsibilities as assigned.

Qualifications

• Experience supporting Windows and macOS operating systems in an enterprise environment.
• Strong knowledge of Microsoft Office, desktop and laptop hardware, smartphones, AV/conferencing systems, printers, scanners, and related peripherals.
• Experience providing technical support to remote users and distributed locations.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong verbal and written communication skills with a customer-first approach.
• Professional demeanor with the ability to remain calm and effective in high-pressure situations.
• Ability to independently prioritize workload and manage multiple support requests simultaneously.
• Comfortable performing physical tasks including standing, walking, bending, and lifting equipment weighing up to 50 pounds.
• Willingness to learn new technologies and adapt to changing business needs.
• High School Diploma or equivalent required.
• Previous experience in deskside, desktop, or end-user support within a corporate IT environment preferred.
• Demonstrated ability to provide responsive, high-quality customer support while meeting service level expectations.

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundation Certification
• Lean Six Sigma certification or experience

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.