Desktop Support Technician

Desktop Support Technician

Pay Range

$22 – $28 per hour ($46,000 – $58,000 per year)

Summary

Entry-level on-site position providing day-to-day technical support to users. This role is designed for someone with basic computer knowledge and a strong interest in learning. Training will be provided on company systems and processes. The position may also include supporting some non-IT tasks and playing an active part in the overall operation and its success.

Key Responsibilities

•         Provide desktop support including passwords, printers, Microsoft 365, and email issues

•         Set up new computers and assist with hardware troubleshooting and repairs

•         Set up and manage user accounts and permissions

•         Help users with basic connectivity, peripheral, and network issues

•         Update and maintain computer inventory and equipment records

•         Assist with equipment moves, simple installations, and basic upgrades

•         Resolve common hardware and network connectivity problems

•         Coordinate with vendors when needed to resolve technical issues

•         Support basic security practices and help prevent unapproved access

•         Assist with testing and deployment of new applications or systems under guidance

•         Provide basic training and guidance to staff on hardware and software usage

•         Learn and eventually support additional company systems

•         Support non-IT operational tasks as needed to contribute to the success of the operation

•         Maintain clear records of support requests and resolutions

•         Occasional travel to other company locations may be required (rare, and may include overnight stays)

•         Perform other related duties as assigned

Requirements

•         Basic understanding of Windows computers and common software

•         Personal interest in technology and willingness to learn

•         Strong customer service attitude

•         Ability to follow instructions and document work clearly

•         Reliable and able to work on-site full time

•         No formal IT experience required — training will be provided

•         Sense of urgency and ability to prioritize and re-prioritize as situations change

•         Ability to work effectively with people at all levels of the organization

Education & Certifications

•         Education is a plus

•         Relevant certifications are a plus, including:

•         CompTIA A+

•         CompTIA IT Fundamentals (ITF+)

•         Google IT Support Certificate

•         Microsoft 365 Fundamentals

•         ISC2 Certified in Cybersecurity (CC)

•         Google Cybersecurity Professional Certificate

•         Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

•         CompTIA Security+

•         Any basic hardware or networking certificates

Preferred

•         Any prior hands-on computer or technical experience (personal or work)

•         Comfortable working in a busy operational environment