Desktop Support Technician

StratAcuity Staffing Partners Inc

Oxon Hill, MD

JOB DETAILS
SALARY
SKILLS
Career Counseling, Commercial Off-the-Shelf (COTS), Computer Maintenance, Computer Workstations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Federal Emergency Management Agency, Genetics, Government Off-the Shelf (GOTS), Hardware Administration, Homeland Security, Identify Issues, Internet Search, Legal, Microsoft Windows System Administration, Onboarding, Problem Solving Skills, Remedy, Root Cause Analysis, Service Level Agreement (SLA), ServiceNow, Systems Administration/Management, Testing, Vendor/Supplier Selection
LOCATION
Oxon Hill, MD
POSTED
2 days ago

Job#: 3039692

Job Description:

UPCOMING PROJECT - NOT YET ACTIVE

If interested, please send to [email protected]: WORD resume and best time to speak!

Job ID: 3039692

Position: Desktop Support Technician (Multiple Openings)

Location: National Harbor (Oxon Hill, MD)

Duration: 3- 6 Month Contract to Hire

PAY RATE: $30/hr. à 60-65K Conversion, possible flex

MUST HAVE:

  • Ability to Obtain a DHS Public Trust (Heavy Criminal and Financial Check)
  • Bachelors & 6yrs OR Associates & 9yrs OR 12yrs if no degree (NO FLEX)
  • Solid Tier 2 Desktop Support - installing, troubleshooting, and configurating, Windows 10/11 Support, etc
  • Experience with ServiceNow and/or Remedy

Responsibilities:

  • Provide Tier 2 deskside support to FEMA HQ employees
  • Install, troubleshoot, maintain, and configure FEMA-approved COTS and GOTS hardware/software
  • Perform root cause analysis of equipment problems and provide effective diagnosis
  • Ask targeted diagnostic questions and guide users through step-by-step resolutions
  • Maintain and install computer images
  • Assist with employee and contractor onboarding, to include setup and configuration of FEMA workstations and PIV card registration
  • Escalate hardware issues to Tier 3 support (hardware vendor/manufacturer)
  • Assign and update both VIP and non-VIP tickets based on SLA, maintaining a 95% customer satisfaction rating
  • Coordinate activities with 3rd party vendors identified by FEMA
  • Be available to work extended hours during hurricane season and National Level Exercises, as needed

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Oxon Hill, MD, US

Job Type:

Date Posted:

June 24, 2026

Pay Range:

$30 - $30 per hour

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About the Company

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StratAcuity Staffing Partners Inc