Sign upLog in

Desktop Support Technician (Robstown, TX)

Ursus, Inc.

Robstowmn, TX

Apply
JOB DETAILS
SALARY
$34.48–$40 Per Hour
SKILLS
Android, Apple Macs, Communication Skills, Computer Science, Consulting, Customer Support/Service, DSL (Digital Subscriber Line), Desktop Administration, Detail Oriented, Engineering Change Management, Identify Issues, Information Technology & Information Systems, Linux Operating System, Mac Operating System, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Mobile Operating System, Printers, Problem Solving Skills, Python Programming/Scripting Language, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Licenses, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Lead/Manager, Technical Editing, Technical Support, Telephony Software, VPN (Virtual Private Network), Windows PowerShell, Wireless Communications, Wireless LAN, iOS
LOCATION
Robstowmn, TX
POSTED
4 days ago

JOB TITLE: Desktop Support Technician
LOCATION: Robstown, TX
DURATION: 6+ month contract to hire
RATE RANGE: $31-35/hour

SUMMARY

Our client is currently seeking a highly technical Desktop Support Technician to join our team onsite in Sparks, Nevada. The IT Services position within the IT Operations team will be on the front lines of their IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.

Responsibilities

  • Excellent customer service skills, strong attention to details with excellent follow up
  • Provide onsite and remote support for the organization.
  • Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
  • Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
  • Work with ECM, Imaging, packaging, scripting - Python or PowerShell
  • Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
  • Maintain and work with wireless technologies, LAN, VPN, DSL
  • Create, edit, and improve technical articles and other procedures for systems at Tesla
  • Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
  • Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
  • Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems

Requirements

  • Minimum of 4 years of experience with desktop support experience
  • Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
  • Degree in Information Technology, Computer Science, or equivalent experience

 

About the Company

U

Ursus, Inc.

Resume Resources

Free Resume TemplatesFree Resume Builder