Atlassian JIRA, Communication Skills, Computer Workstations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Establish Priorities, Follow Through, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Onboarding, Problem Solving Skills, ServiceNow, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VPN (Virtual Private Network), Web Browsers, ZenDesk
Role- Desktop Support Technician
Location- Rosenberg, TX | Onsite
Job Type- 6+ month contract
Looking for a Desktop Support Technician who can keep users productive, troubleshoot problems without making people feel dumb, and survive the magical chaos that somehow starts every time somebody says, "Nothing changed on my computer."
This role is the day-to-day face of IT support for end users across the organization. The team needs somebody dependable, technically solid, and comfortable helping everyone from the "I forgot my password again" crowd to the power users who somehow have 47 browser tabs, 12 Excel files, and a VPN issue all happening at once.
You'll be handling desktop support, workstation setup, troubleshooting, onboarding/offboarding support, ticket management, and hardware tracking across the environment.
What they're really looking for:
1 3 years of desktop support or help desk experience
Strong Windows 10/11 support experience
Experience with Microsoft 365 and Active Directory
Basic networking knowledge including DNS, DHCP, TCP/IP, and VPN troubleshooting
Good troubleshooting instincts and communication skills
Ability to manage tickets, prioritize issues, and follow through
Experience with macOS, ServiceNow, Jira, Zendesk, or ITIL environments is definitely helpful. Certifications like A+ or Network+ are nice too, but the bigger thing is somebody who can actually solve problems and work well with people.
This role will support hardware and software issues, system updates, workstation deployments, user onboarding/offboarding, and inventory tracking. There's also a customer service side to the role that matters quite a bit. Some users are technical. Some think rebooting means turning the monitor off and back on. You'll see both.
The right person for this role is organized, patient, dependable, and doesn't immediately panic when three tickets, a printer issue, and a VIP walk-up all happen at the same time.
Regards,
Himanshu Rawat
himanshu@carmansg.com