Job Description
Our client, a IT Services and Consulting company, is looking for a Desktop Support Technician for their Saint Louis, MO location.
Requirements:
Why Should You Apply?
Requirements:
- 6+ years of enterprise Desktop/Deskside Support experience.
- Strong experience supporting executive/VIP users in enterprise environments.
- Preferred Domain Background
- Large enterprise IT support environments.
- Consumer Goods (CPG), Manufacturing, Healthcare, Banking, or Fortune 500 organizations with high-touch executive support.
- Experience working in onsite corporate offices and walk-up IT support centers (Tech Bar/Apple Genius Bar style).
- Customer Service with ITSM knowledge
- Deskside support experience and walk-in support experience
- White Glove Support experience
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
- Conf room support experience and should be able to help setting up events.
- Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
- Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
- End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
- Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
- Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
- Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
- IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
- On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
- White Glove support: should have experience on white glove support. Handling VIPs
- Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
- 6.00 Years of Experience
- Category Name Required Importance
- DWP Support Services End User Tools - Nexthink Yes 1
- Infrastructure Services macOS Yes 1
- NA ITSM (IT Service Management) Yes 1
- Salesforce App Development Mobile Device Management Yes 1
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | St Louis, MO |
| Industry | Management Consulting Services |
| Salary | $28.57 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Appleunmatched
- Apple Macsunmatched
- Apple iMacunmatched
- Apple iPadunmatched
- Asset Managementunmatched
- Banking Servicesunmatched
- Consumer Packaged Goodsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Enterprise Protectionunmatched
- Event Managementunmatched
- Executive Assistant Skills unmatched
- Fortune 500 Customersunmatched
- Health Planunmatched
- Healthcareunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Image Editorsunmatched
- Image Managementunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Manufacturingunmatched
- Manufacturing Data Managementunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Applicationsunmatched
- Mobile Applications Developmentunmatched
- Mobile Devicesunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Problem Solving Skillsunmatched
- Purchasing/Procurementunmatched
- Salesforce.comunmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Technical Supportunmatched
- iOSunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder