Our client, a IT Services and Consulting company, is looking for a Desktop Support Technician for their Saint Louis, MO location.
Requirements:
6+ years of enterprise Desktop/Deskside Support experience.
Strong experience supporting executive/VIP users in enterprise environments.
Preferred Domain Background
Large enterprise IT support environments.
Consumer Goods (CPG), Manufacturing, Healthcare, Banking, or Fortune 500 organizations with high-touch executive support.
Experience working in onsite corporate offices and walk-up IT support centers (Tech Bar/Apple Genius Bar style).
Customer Service with ITSM knowledge
Deskside support experience and walk-in support experience
White Glove Support experience
Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
Conf room support experience and should be able to help setting up events.
Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.
Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.