Role: Desktop Support Technician Location: Carson City, NV (Onsite – 5 Days/Week) Duration: Short-term contract (up to 3 months)
Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.
Key Responsibilities:
Provide white-glove support to our users via email, walk-ups and from MS Teams.
Maintain ticketing system hygiene and ensure timely resolution of issues.
Utilize FreshService ticketing system to manage user tickets.
Asset management and inventory.
Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).
Diagnose and resolve Windows 10/11 Pro OS issues.
Install and troubleshoot Microsoft Office 365 applications.
Manage Windows 11 imaging and deployment systems for new hires and or existing users.
Onboard new hires, contractors and or consultants on new hardware.
Assist with Microsoft MFA Authenticator issues.
Assist Security Operations team with CrowdStrike security-related endpoint issues.
Support Global Protect VPN connectivity and resolve network-related endpoint problems.
Perform user data migrations to new laptops, ensuring smooth transitions.
Troubleshoot printer connectivity (desktop, laptop and label printers).
Install and troubleshoot SecOps approved software applications.
Promote IT security best practices and enforce Acceptable Use Policies.
Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.
Qualifications:
Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.
Experience with IT Ticketing systems preferably FreshService.
Experience in troubleshooting VPN agent on endpoint connectivity issues.
Experience with user data migration and endpoint setup.
Excellent communication and interpersonal skills.
Preferred Skills:
5 Years experience with Microsoft Windows OS 10/11.
5 Years experience with Microsoft Office 365.
Microsoft Intune, Entra or related certifications.
Experience supporting remote employees.
Familiarity with Dell Latitude models and hardware configurations.
Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies.
Numbers & Facts
Location
Santa Clara, CA
Skills
Asset Managementunmatched
Authenticationunmatched
Best Practicesunmatched
Communication Skillsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Migrationunmatched
Dell Computersunmatched
Dell Hardwareunmatched
Desktop Administrationunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Endpoint Securityunmatched
Hardware Configuration Managementunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Network Connectivityunmatched
Operating Systemsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
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