Desktop Support Technician

Excelraise, LLC is seeking a Desktop Support Technician for our client in Santa Fe, NM.

Required skills

• PC and laptop break/fix support

• Provide PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting.\
• Deliver end-user support via in-person, phone, email, and remote support tools, ensuring timely resolution of helpdesk tickets.
• Manage the complete ticket lifecycle, including ticket creation, updates, resolution, and escalation, while adhering to SLA requirements.
• Diagnose and resolve hardware and software issues using structured troubleshooting and root cause analysis.
• Collaborate with internal teams and third-party vendors to resolve technical issues efficiently.
• Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers, email platforms, conferencing tools, and business applications.
• Maintain accurate documentation of incidents, resolutions, system changes, and contribute to the knowledge base.
• Prioritize and manage multiple support requests simultaneously based on urgency and business impact.