Title: Desktop Support Technician Location: Santa Fe, NM - Onsite Duration: 11 Months Interview Type: In Person
Job Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities:
Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience:
Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.
The position is full time, 40 hours On-Site, no remote option available.
Numbers & Facts
Location
Santa Fe, NM
Skills
Business Solutionsunmatched
Communication Skillsunmatched
Computer Softwareunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop Environmentsunmatched
Desktop PCunmatched
Email Technologyunmatched
Establish Prioritiesunmatched
File Serverunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
Help Deskunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Laptop PCunmatched
Microsoft Active Directoryunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Operating Systemsunmatched
Perl Programming Languageunmatched
Problem Solving Skillsunmatched
Root Cause Analysisunmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Software Configuration Managementunmatched
Software Installationunmatched
System Integration (SI)unmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
Unix Shell Programmingunmatched
Windows PowerShellunmatched
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