Role: Desktop Support Technician Location: Onsite - St Louis, MO 63118 Pay: $30/hr W2 BGV Initiated Experience: 7+ years
Top Skills: 1. Customer Service with ITSM knowledge 2. Deskside support experience and walk-in support experience 3. White Glove Support experience 4. Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads. 5. Conf room support experience and should be able to help setting up events.
Job Summary: Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.
Job Description/ Responsibilities: • Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads) • Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues. • End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance. • Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops. • Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware. • Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration. • IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis • On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites • White Glove support: should have experience on white glove support. Handling VIPs • Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Numbers & Facts
Location
Whippany, NJ
Job Type
Full-time
Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Appleunmatched
Apple Macsunmatched
Apple iMacunmatched
Apple iPadunmatched
Asset Managementunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Enterprise Protectionunmatched
Event Managementunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Image Editorsunmatched
Image Managementunmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Mac Operating Systemunmatched
Manufacturing Data Managementunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
On Site Supportunmatched
Operating Systemsunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
Software Administrationunmatched
Software Patchesunmatched
Technical Supportunmatched
iOSunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.